order information

order information


orders


order online
through our secure store by selecting the "add to cart" button associated with any product listed within our store.

If you have difficulty ordering, contact us for assistance at info@botanicalbasics.com.


order by mail
Please contact us via email at
info@botanicalbasics.com for an order form. If paying by check, make payment to: botanicalbasics. Send payment along with the completed form to:


botanicalbasics
PO Box 3212
Asheville, NC 28802



tracking an order Your order will be processed within four business days. Standard shipping is facilitated through USPS priority mail. Priority mail is typically received within 2-5 business days.

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payment


by credit card
through our online store, it is easy and secure. We accept Visa and MasterCard. You may pay by phone and we will process the purchase for you. If you would rather use our printable order form, please complete and mail or fax back to us with the necessary credit card information.


certified funds (bank check or money order
) You can place your order through our online store and select check for your payment option upon checkout. Please mail your payment with your name and order number. Orders will be shipped as soon as payment is received. make payment to: botanicalbasics


shipping


domestic (within the US)
will be shipped via the USPS. As you complete your order, you will see the "best way" shipping is $7. Orders of $65 or more will receive free shipping.


international (Canada Only)
shipping will be via USPS Priority Mail International up to 20 lbs, this service provides online tracking. This shipping charges calculated includes insurance.

returns

Returns will be accepted for 30 days from purchase date. No returns or liability will be accepted for inappropriate handling and storing of the products, see faq link below. Refunds will not be approved for a return that has less than 75% product remaining. We do not refund shipping charges. You will be responsible for the return postage.

Returned merchandise will be processed within 2 weeks from the time we receive if for an exchange, credit, or refund. Any return must include the original packing slip. Credit card refunds will require 2 billing cycles. Please contact Customer Service for instructions for the return procedure at info@botanicalbasics.com.

security

botanicalbasics stores have been secured through a comodo 128/256-bit encryption.